The following books by Joye are available from Amazon.com and can be ordered online by clicking on the respective order link.

Developing Literacy Programs for Homeless Adults
(Professional Practices in Adult Education and Human Resource Development) by Joye A Norris, Paddy Kennington (Editorial Review copyright Book News, Inc. Portland, Or.: A text on the development of literacy programs for adults, with the focus on the Adult Basic Education (ABE) program, but with strategies applicable for all literacy providers.)
Please order from Amazon.com here.

Maximizing Paraprofessional Potential

(Professional Practices in Adult Education and Human Resource Development Series) by Joye A. Norris, Susan S. Baker.: A step by step model that includes the selection and hiring, training, supporting, and managing of human service paraprofessionals.
Please order from Amazon.com here.